In a recent PandoMonthly interview, John Borthwick made a very interesting point. Many cities are trying to copy the success of Silicon Valley/Bay Area startups by being like San Francisco: hip, fun urban areas designed to attract young entrepreneurs and developers (Austin comes to mind). However, the relationship between tech and other residents is a strained one: witness graffiti to the effect of "trendy Google professionals raise housing prices" and the "startup douchebag" caricature.
New York, on the other hand, has a smaller startup culture ("Silicon Alley") but much closer and more fruitful ties between tech entrepreneurs and city government. Mayor Bloomberg has been at the heart of this, with his Advisory Council on Technology and his 2012 resolution to learn to code. Bloomberg's understanding of technology and relationship with movers and shakers in the industry will make him a tough act to follow.
Rather than trying to become the next Silicon Valley (a very tall order) it would be more efficacious for cities to follow New York's model: ask not what your city can do for technology, but what technology can do for your city. Turn bus schedule PDF's into a user-friendly app or--better yet, for many low-income riders--a service that allows you to text and see when the next bus will arrive. Instead of calling the city to set up services like water and garbage collection, add a form to the city's website. The opportunities to make city life better for all citizens--not just developers and entrepreneurs--are practically boundless.
I was happy to see San Francisco take a small step in the right direction recently with the Open Law Initiative, but there is more to be done, and not just in the Bay Area. Major cities across the US and around the world could benefit from the New York model. See more of the Borthwick interview below:>